T & C 's
Terms & Conditions
Please read our terms & conditions below carefully before placing your order. By using this website and placing an order you agree to be bound by these terms. If you have any queries, please email us at firstname.lastname@example.org
For hire bookings, the hire start date is the date you wish to receive your delivery in the post. If you need your wetsuit in less than 5 days’ time from now, then the website won’t allow you to book a hire as we normally need a minimum of 5 days prior to your hire start date for processing and delivery. However, drop us an email and we will try to help. For shop orders, provided that your entire order is in stock, orders are usually shipped within three to five business days (Monday through Friday) of receiving your order, except for holiday or busy periods. We currently only ship within the UK . A £10.00 admin charge will be required to re-deliver any items in situations where the order was not delivered due to the fault of the customer. If this situation arises we will then contact you to arrange payment and re-delivery. These situations are defined as:
1 – The item was not signed for because the customer was not present at the requested delivery address.
2 – The item could not be delivered because the address provided by the customer was incorrect or incomplete. If you have any queries on the whereabouts of your delivery, email us at email@example.com and our friendly team will help you.
For orders made from the UK or the European Union, 20% VAT is still added and it is down to the individual to reclaim this back.
Please return your wetsuit to the below address: Returns Address: c/o Tri Wetsuit Hire, Co-Tribe, Meadowcroft House 182 Balcombe Road, Horley, RH6 9ER. Please include your Tri Wetsuit Hire Returns Form so that we can identify the wetsuit. If you have lost your form you can download a form on the Returns page. Please return the wetsuit clean, tidy and dry. The returned wetsuit must be with us on or before the date due back otherwise you may receive additional charges as described in the “Charges” section in the Terms & Conditions. Full season hires are due back on or before the 1st October.
In the unlikely event you feel that you have been delivered a damaged wetsuit and wish to return it, please email us at firstname.lastname@example.org within 14 days of receiving your order. You then have another 14 days to return the wetsuit to us for a full refund. Please return via recorded post. All our wetsuits are checked prior to dispatch for previous wear and any defects.
If you order the incorrect size or your wetsuit doesn’t fit and need to exchange please contact us to discuss. We operate a 14 day exchange policy. If you wish to change the size of your wetsuit once it has been delivered to you we do offer exchanges (subject to availability). Please note you will need to pay the new delivery charge fee. Payment must be made by contacting email@example.com. The replacement wetsuit (subject to availability) will not be issued until the original wetsuit has been received back and the new delivery charge fee payment has been cleared.
Cancellations & Refunds
We do not offer refunds on wetsuits returned early or unused. We do not accept any responsibility for circumstances in which the wetsuit hire is being cancelled. This includes: the wetsuit has not been used due to an event/trip being cancelled or postponed.
If you are interested in purchasing your hire wetsuit, drop us an email and we will be able to tell you if the wetsuit is available to purchase. If it is available, we will tell you the purchase price and then if you want to go ahead we will send you an invoice. If you are interested in purchasing, you do need to contact us before the end of your hire period to avoid incurring late charges.
Charges & Payments
We accept payment by credit or debit card. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase. The following points outline possible fines that could be charged to your card. No charge will be made before we contact you (by email) to inform you of our action.
1 – Dirty/ Wet Cleaning: If your wetsuit is returned to us dirty or wet we will charge you £15. This charge will be taken from the original card provided. If you participate in an event were they place a number sticker onto your wetsuit, it is you responsibility to remove the number sticker before returning. If returned with the number sticker, then we will charge you £15.
2 – Damage or Loss: We ask that customers take due care when using & handling the wetsuit. As the customer you are responsible for the security and safe keeping of the wetsuit for the duration of the hire period. We know accidents happen so please contact us asap if you have damaged your wetsuit. Each rip/ tear or any other undue damage will result in a charge of £15.00 per incident. Any results in damage beyond repair means you may incur further costs varying on the situation. If you have lost the wetsuit and are unable to return we will charge you for the full retail purchase price of the wetsuit. This charge will be taken from the original card provided.
3 – Late or Non Return of Wetsuit: If your wetsuit is not in our possession within 3 days of the agreed hire end date we will charge you an additional £30.00 per week until the full retail purchase price of the wetsuit has been reached. This charge will be taken from the original card provided.
If you have any questions about returns details, please contact us at firstname.lastname@example.org
Please visit our Privacy Statement here. If you have any questions about our T&C’s, please contact us at email@example.com