* WINTER SEASON HIRES AVAILABLE *

FAQ's

Hire Questions

What wetsuit will I receive?

We carefully select our wetsuits based on its performance features. Although we are unable to state exactly the brand and model you will receive, our eye for excellence guarantees you won’t be let down. The brands we work with include Aqua Sphere, Huub, Blue Seventy and Arena. All our wetsuits are handpicked based on their performance criteria.

Can I purchase the wetsuit at the end of the hire period?

If you are interested in purchasing your hire wetsuit, drop us an email and we will be able to tell you if the wetsuit is available to purchase. If it is available, we will tell you the purchase price and then if you want to go ahead we will send you an invoice. If you are interested in purchasing, you do need to contact us before the end of your hire period to avoid incurring late charges.

Can I cancel a hire and get a refund?

I’m afraid we do not refund cancellations. Please visit our deliveries & returns page for further information.

When does the season hire period end?

The Season Hire wetsuits needs to be returned by 1st October.

What is the hire start date?

The hire start date is the date you wish to receive your delivery in the post.

Do I need to pay a security deposit?

We do not take deposits.

Can I hire for just a weekend or an event?

The online booking hire system currently only offers 2 week, 4 week & seasonal options but drop us an email at hello@triwetsuithire.co.uk and include the dates you need a wetsuit, we will see if we can help you out.

Delivery & Returns Questions

How do I return my wetsuit once I've finished with it?

Simply send the wetsuit back to us clean and tidy with a completed returns form. More details can be found on the deliveries & returns page.

What is the return address?

Returns Address: Tri Wetsuit Hire, Co Tribe, Meadowcroft House, 182 Balcombe Road, Horley, RH6 9ER

What happens if the wetsuit doesn’t arrive in the post on the start date requested?

If the unlikely event your order fails to reach you on your start date, please contact us at hello@triwestuithire.co.uk immediately to discuss.

What happens if the wetsuit doesn't fit? Can I change size?

If you are confident that the wetsuit doesn’t fit and you wish to change size, please contact us at hello@triwetsuithire.co.uk and we will arrange a new size (subject to availability) to be delivered. Please note you will need to pay the delivery fee again and we will not issue the replacement until the original wetsuit has been received back and payment for delivery cleared. Please visit our deliveries & returns page for further information.

What happens if the wetsuit is damaged when I receive it?

In the unlikely event you feel that you have been delivered a damaged product, please email us at hello@triwetsuithire.co.uk. Please visit our deliveries & returns page for further information.

What happens if i damage the wetsuit?

If you damage the wetsuit, you will be required to pay a charge. Please refer to our Terms & Conditions.

What happens if I return the wetsuit late?

If you return the wetsuit late, you will be required to pay a charge. Please refer to our Terms & Conditions.

Do I need to return the wetsuit clean?

Yes the wetsuit needs to be returned clean, dry and tidy. If you return the wetsuit dirty/wet/untidy you may be required to pay a charge. Please refer to our Terms & Conditions.

Wetsuit Fit & Care Questions

How do I put the wetsuit on?

Please refer to our advice section page where you will find some video and text guides to help you.

My wetsuit feels too tight and/or uncomfortable. What should I do?

A wetsuit is a tight fit and should feel snug especially when you put on for the first time. Then when you get into the water the suit should feel comfortable as the neoprene softens and the wetsuit expands. If its too loose and baggy, the wetsuit wont perform at its best and is likely to let in water.

For tips on sizing and how to put your wetsuit on, check out our advice section page

How do I care for my wetsuit?

Taking care of your wetsuit is highly advised as you may be charged if its damaged.

For tips on how to look after your wetsuit please refer to our fit & care page.

Do I need a wetsuit?

Wetsuits are encouraged in nearly all open water swims. It will not only keep you warm but it will also help you swim faster. A wetsuit provides you with extra buoyancy across the backside and down the back of your thighs. This keeps you higher in the water…the higher you are the faster you swim. It will aid your swim immensely and help if you start to tire.

It is COMPULSORY to wear a wetsuit if the water temp = less than 14 degrees.

It is OPTIONAL to wear a wetsuit water temp = between 14 degrees and 22 degrees (i.e. you can choose whether to wear one or not).

Wetsuits are BANNED if the Water temp = above 22 degrees.

Why do I need a triathlon specific wetsuit?

A triathlon wetsuit is designed for open water swimming. Do not be tempted to hire a surfing or water-skiing wetsuit; they do not do the same job! The flexibility around the arms of a tri specific wetsuit is incredible and will not impede your swimming.

A triathlon wetsuit fits extremely closely! Novice’s initial reaction when putting their wetsuit on is that it is too tight on the chest. Any tightness will immediately disappear as soon as you enter the water. If the wetsuit is comfortable on the land then the chances are that it is too big for you and will scoop up water when you start to swim.

Practising in a wetsuit in the weeks prior to the race is very important and will alleviate any fears you may have and will also allow you time to practise in it.

What do I wear underneath a wetsuit?

You should wear under your wetsuit whatever you will complete the rest of the race in. Remember nudity in the transition area will result in disqualification! You can race in any clothing you feel comfortable in, and most competitors wear cycling shorts or a swim costume which they will keep on for the duration of the race. Everything will dry very quickly when you start the cycle.

Can I wear a wetsuit in a pool?

We do not recommend swimming in a chlorinated pool with your wetsuit; in fact, swimming in a chlorinated pool with your wetsuit will void the warranty and return/ exchange policy. Chlorine accelerates the deterioration of the gluing on wetsuits.

Are the wetsuits clean & hygienic?

Yes all of our wetsuits and thoroughly cleaned. We set ourselves incredibly high standards in hygiene and wetsuit care.

General Questions

Which payment methods do you accept?

We accept payment by credit or debit card. All credit and debit cardholders are subject to validation and authorisation by your card issuer. If the issuer of your card declines payment, you will be notified at the point of purchase.

How do I get in contact with Tri Wetsuit Hire?

Email us at hello@triwetsuithire.co.uk