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Delivery & Returns
DELIVERIES
For shop orders, provided that your entire order is in stock, orders are usually shipped within three business days (Monday through Friday) of receiving your order, except for holiday or busy periods.
We currently only deliver to UK addresses.
Once your order is despatched you will be notified with tracking details.
If you require next day delivery, please get in touch before 1pm
If you would like to collect from us we are based in Horley in Surrey (RH6 9ER), that is no problem just drop us an email to arrange a collection time.
If you have any questions about your delivery, please contact us at hello@triwetsuithire.co.uk
RETURNS
Returns Policy for shop purchases:
This policy is for shop purchases only (i.e not hire purchases) If you wish to return your shop purchase, we have a 14 day return policy.
1. Fill out the returns form which is included in your delivery.
2. Please send the item back to us unused in its original packaging.
Returns Address: c/o Tri Wetsuit Hire, Co Tribe, Meadowcroft House 182 Balcombe Road, Horley, RH6 9ER.
2. You’ll be refunded when we process your return.
We don’t offer exchanges so you are free to purchase the alternative item at your leisure. Some like to wait for a refund, others like to order straight away to speed the process up.
Please note on ex demo wetsuits we do not offer returns.
If you have any questions about returns details, please contact us at hello@triwetsuithire.co.uk